Shipping policy

Last Updated: [1/01/2026]

At LUCIDEX.IN, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered to our customers across India.

By placing an order with LUCIDEX.IN, you agree to the terms outlined in this Shipping Policy.

Order Processing

All orders are processed within 1–2 business days after they are placed. Orders are not processed, shipped, or delivered on Sundays or public holidays.

Once your order has been processed and dispatched, you will receive a confirmation message with your shipping details.

Shipping Time

Estimated delivery time may vary depending on your location and courier partner availability.

Typical delivery timelines:

• Metro Cities: 3–5 business days
• Other Cities & Towns: 4–7 business days
• Remote Areas: 5–8 business days

Please note that delivery times are estimates and may occasionally be affected by external factors such as weather conditions, courier delays, or regional restrictions.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. In some cases, LUCIDEX.IN may offer free shipping promotions.

Additional charges may apply for Cash on Delivery (COD) orders.

Order Tracking

Once your order is shipped, you will receive tracking information via email or SMS so you can monitor the delivery status of your package.

Delivery Issues

If you experience any issues with delivery, such as delayed shipments or missing packages, please contact our support team and we will assist you in resolving the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout. LUCIDEX.IN is not responsible for delivery failures due to incorrect or incomplete address details provided by the customer.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery with your order details and supporting photos so that we can investigate the issue.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

LUCIDEX.IN
Email: support@lucidex.in
Location: India