Return & Refund Policy

Last Updated: [2.01.2026]

At LUCIDEX.IN, we strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns only in the following situations:

• The product received is damaged or defective
• The product received is incorrect
• The product is missing items or parts

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

Customers must request a return within 48 hours of delivery by contacting our support team.

Return Process

To initiate a return request, please contact us with the following details:

• Order number
• Clear photos or videos of the product
• Description of the issue

Once your request is reviewed and approved, we will provide further instructions for the return or replacement process.

Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed as follows:

• Online Payments: Refund will be credited to the original payment method within 5–7 business days
• Cash on Delivery Orders: Refund may be processed via bank transfer, UPI, or store credit

Replacement

In cases where the product is damaged, defective, or incorrect, LUCIDEX.IN may offer a replacement instead of a refund depending on product availability.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Products that have been used or damaged by the customer
• Products returned without original packaging
• Items requested for return after the allowed return period

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled.

Shipping Costs

Shipping fees (if applicable) are non-refundable unless the return is due to an error on our part such as sending a damaged or incorrect product.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

LUCIDEX.IN
Email: support@lucidex.in
Address: India

Shipping Policy

Last Updated: [5.10.2025]

At LUCIDEX.IN, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered to our customers across India.

By placing an order with LUCIDEX.IN, you agree to the terms outlined in this Shipping Policy.

Order Processing

All orders are processed within 1–2 business days after they are placed. Orders are not processed, shipped, or delivered on Sundays or public holidays.

Once your order has been processed and dispatched, you will receive a confirmation message with your shipping details.

Shipping Time

Estimated delivery time may vary depending on your location and courier partner availability.

Typical delivery timelines:

• Metro Cities: 3–5 business days
• Other Cities & Towns: 4–7 business days
• Remote Areas: 5–8 business days

Please note that delivery times are estimates and may occasionally be affected by external factors such as weather conditions, courier delays, or regional restrictions.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. In some cases, LUCIDEX.IN may offer free shipping promotions.

Additional charges may apply for Cash on Delivery (COD) orders.

Order Tracking

Once your order is shipped, you will receive tracking information via email or SMS so you can monitor the delivery status of your package.

Delivery Issues

If you experience any issues with delivery, such as delayed shipments or missing packages, please contact our support team and we will assist you in resolving the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout. LUCIDEX.IN is not responsible for delivery failures due to incorrect or incomplete address details provided by the customer.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery with your order details and supporting photos so that we can investigate the issue.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

LUCIDEX.IN
Email: support@lucidex.in
Location: India

Contact Us

Thank you for visiting LUCIDEX.IN. We are always happy to assist you with any questions, concerns, or feedback regarding our products or services.

If you need help with an order, product information, shipping updates, or returns, please feel free to contact our support team.

Customer Support

Email: support@lucidex.in

Our customer support team will respond to your inquiry as soon as possible, usually within 24–48 business hours.

Business Information

Store Name: LUCIDEX.IN
Location: India

Support Hours

Monday – Saturday
10:00 AM – 6:00 PM (IST)

Need Help With Your Order?

When contacting us regarding an order, please include the following details to help us assist you faster:

• Order number
• Name used during checkout
• Description of the issue

Our team will review your request and provide the best possible solution.

Customer Satisfaction

At LUCIDEX.IN, customer satisfaction is our top priority. We are committed to providing quality products and reliable customer service to ensure a smooth shopping experience.

Thank you for choosing LUCIDEX.IN.